about

Softek It Services Pvt. Ltd.

Softek IT Services Pvt. Ltd. is a digital communications agency that helps brands reach, engage, and support customers at scale through secure, compliant messaging and voice solutions including Bulk SMS, OBD voice broadcasting, IVR, and Toll‑Free services, backed by APIs, analytics, and campaign management expertise.

Who we are

Softek IT Services Pvt. Ltd. is a customer‑first technology partner focused on measurable communication outcomes—faster reach, higher response, and reliable delivery—across India’s mobile and voice networks. The team blends telecom know‑how with marketing operations to deploy campaigns, automate journeys, and integrate messaging into apps, CRMs, and business workflows with robust APIs and reporting.

  • Bulk SMS: Transactional, promotional, and OTP messaging with template compliance, sender IDs, delivery tracking, and API integration for seamless automation and scale.
  • OBD (Outbound Dialer/Voice Broadcasting): Automated outbound calls that play pre‑recorded messages in preferred languages for promotions, alerts, surveys, reminders, and more, with real‑time results and DTMF inputs.
  • IVR: Interactive voice menus that route calls efficiently, capture inputs, and provide self‑service information to reduce wait times and improve CX.
  • Toll‑Free: Brand‑owned numbers that simplify inbound engagement and campaign response while integrating with IVR, analytics, and call workflows.